PRO-MED Patient´s Bill of Rights

Patients:

1. RECEIVE ADEQUATE MEDICAL ATTENTION.      The patient has the right to medical attention given by adequately trained personnel  according to his or her state of health and circumstance that  requires attention, as well as be informed when referral to another physician may be necessary.

2. RECEIVE DIGNIFIED AND RESPECTFUL TREATMENT.    The patient has the right to a physician, nurse, or other qualified personnel that delivers medical attention be clearly identified. Patients will be given dignified treatment with respect to personal privacy regardless of his or her gender. This extends to accompaning family members.

3. RECEIVE SUFFICIENT, CLEAR, TIMELY, AND TRUTHFUL INFORMATION. The patient (or his or her guardian) has the right to be given complete information by the treating physician about the diagnosis, prognosis, and any recommended treatment be expressed in a clear and understandable manner.

4. DECIDE FREELY ABOUT HIS OR HER TREATMENT.  The patient (or his or her guardian) has the free right to accept or reject any diagnostic procedure or therapy offered without any form or pressure.

5. TO GIVE OR REFUSE VALID INFORMED CONSENT.   The patient (or his or her guardian) has the right to give consent in writing once he or she has been completely informed regarding the procedure, diagnosis, and recommended therapy with regards to its possible benefits and complications.

6. RESPECT FOR THE CONFIDENTIALITY OF YOUR CLINICAL RECORD. The patient has the right to have all information conveyed to his or her  physician be treated with strict confidentiality and not be divulged unless authorizion is granted by the patient, unless otherwise required by law.

7. REQUEST A SECOND OPINION.  The patient  has the right to request in writing the necessary information to obtain a second opinion regarding the diagnosis, prognosis, or treatment related to his or her state or health.

8. RECEIVE MEDICAL ATTENTION IN CASE OF EMERGENCY.  When in life danger or loss of organ function, the patient has the right to receive emergency attention by a physician in any healthcare center, be it public or private, with the purpose of stabilization of the condition in question.

9. HAVE A CLINICAL RECORD.  The patient has the right to have all information collected related to his or her medical condition be stored in a truthful, clear, complete, and precise manner in the form of a clinical record.

10. COMPLAIN WHEN THE GIVEN MEDICAL ATTENTION IS NOT SATISFACTORY. The patient has the right to be heard and receive a response when complaining about his or her medical attention received.

Physicians & Healthcare Staff:

1. Have the right to be treated courteously and respectfully as human beings. Physicians & Healthcare Staff are human beings and are not perfect, even though they do the best job they can.

2. Have the right to expect cooperation from patients and families in order to provide care. Because there are other patients who need attention, they have the obligation to limit social conversations that interfere with patient care.

3. Have a right to expect patients to keep track of and be on time for appointments.